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Archive for September, 2011

Have a pop-up of a “Virus Sweeper Malware” program showing up on your computer? Your computer is infected! Here is how to remove this fake virus program from your computer–and perhaps some others that you may not have known about!

Step 1

Before you dive in, be sure to print this how-to on your printer or have it available while removing the Virus Sweeper Malware program. This way, you have it to look off of if you need some extra guidance.

Step 2

The most important thing to have in order to remove the Virus Sweeper Malware software is MalwareByte’s Anti-Malware software. This can be obtained for free through the resources section link below. It is free, no cost, and may remove the Virus Sweeper Malware software as well as other viruses, trojans and spyware you may not have been aware of!

Step 3

Download the file onto your desktop, and then click the MalwareBytes icon to load up and install the software.

Step 4

When the install is complete, you should have two checkbox options–update and launch. You’ll want to make sure both are checked before continuing on.

Step 5

Once the update is complete, you will be led to the main screen. On the Scanner tab, click “Perform Quick Scan.” If you have a little more time on your hands, go ahead and do the full scan, but the quick scan should pick up the Virus Sweeper Malware Program files on its own.

Step 6

When the program is done scanning your computer for viruses, a message box will come up saying that the scan is complete. Click OK to continue.

Step 7

On the next screen, click “Show Results.” What you see may surprise you!

Step 8

Make sure all the results are checked in the check mark. Once they have all been checked, click “Remove Selected.”

Step 9

Doing so will allow the program to delete the files associated with the Virus Sweeper Malware program as well as any other malware, trojans, viruses, or spyware the program may have found while scanning. In doing so, the program may ask to restart the computer in order to continue. Go ahead and let it restart, and if you want extra protection, it might not be a bad idea to do one more “Quick Scan,” just in case. Never hurts to be extra thorough.

Step 10

You can now close the program, and you should be free of the Virus Sweeper Malware Program. No matter what you call it, whether you call it a trojan, virus, malware, spyware, whatever, you definitely don’t want it on your computer!

Words of Advice

* If you are an avid internet browser, be sure to run this program on a regular basis, preferably doing a full scan on a weekly basis. Quick scans can be done at any time you notice unusual computer activity.

Motorola XOOM

First into the Android 3.0 Honeycomb foray is the Motorola XOOM. Boasting a powerful dual-core processor, 10.1″ screen and a whole 1GB of DDR2 RAM. The XOOM is set for release pretty soon and has turned up for preorder at PC World, Currys and Dixons. Included in the tablet setup is 32GB of internal memory for storing music and media. The tablet also has a 5 megapixel rear-facing cam with a 2 megapixel option on the front for video calling. People are unsure as to whether the XOOM will ship with proper Flash support as the American version is yet to do so. The HD display has a 1280 x 800 resolution and can play back full 1080p video. For those desperate to get some Honeycomb first, the XOOM is the only option.

LG Optimus Pad

Pricing rumours are setting this tablet just about at the top of the cost tables for all Honeycomb releases this year. But the extra cost could be worth it, as well as having all the usual dual-core bells and whistles, this tablet can record and playback video in 3D!

Samsung Galaxy Tab 10.1

Samsung already have one Android tablet under their belt, so expect the Galaxy Tab 10.1 to benefit from experience. Of all the tablets we have come across so far the Tab 10.1 appears the best designed. Inside is a powerful Tegra 2 processor, allowing the tablet to process full 1080p video ‘pushed’ from one of the companies cutting edge Smart TVs to the tablet screen. The back is made from the similar ‘cross stitch’ effect plastic that the Nexus S has and feels seriously robust. Honeycomb also looks great on the tablets vibrant and contrasty display.

HTC Flyer

This offering from HTC might not boast Android 3.0, but it is none the less mighty impressive. There is no doubt that the manufactures Sense UI is about the best Android skin there is. Here’s hoping it works as well on a tablet as it does on the mobile.

The Flyer includes a 7″ screen and a single-core 1.5 Ghz processor which while not quite as snappy as the competition, should keep the tablet’s price down.

Included with the tablet is a ‘magic pen’ for drawing, writing and retouching pictures.

Acer Iconia A500

Acer have made this one for the power hungry users, with a 3260 mAh battery for up to 10 hours of web browsing. While having a virtually identical spec sheet to its other Honeycomb powered competition, an early hands-on indicates a tablet not running quite as smoothly as others. This could change however as things get closer to release date.

Dell Streak 7

The original Dell Streak was a much underrated piece of value for money hardware. Could be that Dell do the same with the Streak 7, lets just hope more people buy it!

The Streak 7 has well…a 7″ screen, a Tegra 2 inside and a 1.3 megapixel camera on the front, with a 5 megapixel option on the back. There is also 16GB of memory inside and a price tag similar to that of the older Streak.

Toshiba Tablet

The mystery Toshiba tablet now has some specs. Reports indicate a Tegra 2 processor and a 10.1″ screen with a 1280 x 800 resolution.

The device has a user replaceable battery which is pretty nifty and features plenty of outputs and inputs including HDMI.

The widespread adoption of smartphones has already revolutionized our everydy behavior and, in particular the way we communicate. We read on smartphones, play on smartphones, reserve our dinner or movie tickets on smartphones and, sometimes, we even use them to call people. In fact, it was recently reported that the use of smartphone applications is exceeding that of text messaging, voice calling and web browsing.

What does all this mean for customer care channels? Invoking a branded icon on the touch screen of a smartphone — which already knows who we are and can provide the best personalized solution to our service problems — is no doubt a more pleasant experience than interacting with an automated call menu or waiting for the next available representative. However, building a smartphone application that’s able to deliver a superior customer care experience is more complicated than just porting a mobile version of your FAQ.

Here are a few points that every company should consider when deciding to develop a mobile customer care solution.

Create a Platform-Agnostic App

One of the main issues with the development and maintenance of smartphone applications lies in the fragmentation of the device base. Fortunately, most, if not all, smartphones can be grouped according to the four most common mobile operating systems: iOS (iPhone), BlackBerry, Android and Windows Phone 7. Even so, maintaining four versions of the same application can be prohibitively expensive for some brands.

In that case, you might want to consider using cross-platform mobile frameworks in the construction of your app. They’re not perfect, but they can be cost-effective. Additionally, advances in modern web standards like HTML5 and CSS3 mean that mobile web apps are functioning more and more like native mobile apps. If you can build a great mobile site, it would function well on most modern mobile devices.

Ensure the App Integrates Into the Overall Customer Care Strategy

In moving toward mobile customer care strategies, service providers have to consider that while the adoption of smartphone applications will continue to increase, the need for traditional care — agents, automated phone applications, the web — will still exist, even if at a reduced level. Thus the integration of smartphone self-service applications with traditional channels is essential.

For instance, as the result of a transaction on a smartphone, the application can decide to transfer the user to the right agent for the requested task or schedule a callback, while providing the target agent with information about the subscriber’s issue and interaction history. Or, if the user decides to access support on the desktop website, the interface there should be able to get the same historic information about the user as the smartphone app does.

In a nutshell, you need to make sure one hand of your customer care strategy knows what the other hand is doing to ensure a cohesive, effective system.

Develop Intelligent Notification Capability

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The “always available, always connected” property of smartphones is a uniquely new channel for pushing notifications in a non-intrusive and highly personalized manner. Targeted notification, such as information concerning a local outage, new features or promotions, will not only improve the customer experience but will be instrumental in avoiding further issues and calls to agents and will increase the loyalty of valuable customers. The notification feature can also be used for outbound survey campaigns and the solicitation of customer feedback.

Create Personalized Experiences

Leveraging the highly personalized smartphone environment is another powerful way to ensure great user experiences. With the precise identification of each device, and thus the subscriber who owns it, companies can now decide not only to present highly personalized information but also keep track of the history and usage patterns of each individual. This behavior can also be enriched by leveraging capabilities such as location services and near-field communication (NFC).

Take Advantage of New User Interface Capabilities

Finally, it is important to realize that smartphones offer the ability to reach customers in a variety of ways. They can interact with a mobile application either by touch, type or talk. Touch has always been critical, but the growing implementation of voice search (most notably by Google on the Android platform) has opened new frontiers for app developers. Free-form text and voice input, when complemented by powerful natural language processing systems, can provide superior search and help users bypass long and often counter-intuitive hierarchical menus.

While the adoption of smartphones continues to grow exponentially and the emergence of new and personalized customer care mobile applications comes into the mainstream, vendors need to make sure they design and build applications that are at least as smart as the phones that host them and leverage all properties and features of this new medium. If vendors keep this in mind, smartphones can truly become the next frontier for customer care.

Ruby on Rails, RoR is an open source web development framework, which has completely occupied the web application development space. Rails web application development framework was written using the Ruby programming language. The benefit of using Ruby on Rails as a framework is that it allows applications to be developed faster using simple methods. Ruby on Rails has created a buzz in the web development all over the world. With India as an offshore development centre Ruby on Rails development companies are mushrooming and the rise of regional blogs, social networking websites has created a common linking hub for everyone. With RoR, you will get an easy to code programming language. Simplicity is the keyword for RoR thus making the life of the ROR developers easy. In the present scenario the whole world of web-development is enjoying the fresh breeze of “RubyonRails”. Rails is a full-stack framework for developing database-backed web applications according to the model-view-control pattern. The real estate’s websites can be developed using RoR application with custom google maps. Another advantage of using Ruby on Rails is that it proves very useful while developing database driven websites and applications. It supports databases like Mysql, Postgresql, and Oracle etc. Ruby on rails development offers another interesting option. Websites that are developed in old technology can be migrated into the latest web 3.0 format using RoR technology. RoR offers an interesting framework which facilitates website development in much faster and simpler way. Another popular site developed in Rails technology is Flicker. With this database driven web application, users can even share photos on web.

Ruby on Rails outsourcing companies help to develop database driven web applications. Matching to the international wave of ROR, Indian techno-people are making a long lasting reputation by providing the best of their knowledge, technology exposure and experience. Mindfire Solutions is the best example of Offshore Ruby on rails application development company in India. Mindfire Solutions provides expert off-shore Ruby on Rails development services which is an open-source web application framework for Ruby programming language that enables developers to build dynamic, data-driven applications and hence generates sustainable efficiency. Mindfire Solutions is in the practice of developing and maintaining Ruby on Rails based applications since many years. With an efficient and highly skilled team capable of handling the projects, Mindfire Solutions presents itself as a strong contender for developing Ruby on Rails based applications with considerable size and complexity.

The services offered by us are:

Ruby on Rails custom application development services

Ruby on Rails web-based application development services

Ruby on Rails porting and migration

Ruby on Rails QA/testing services

Mindfire Solutions believes in meeting and exceeding customer expectations by making use of standard, best in industry practices for solution development. Some of our projects are listed under ROR Web Development Projects. We welcome you to study these project samples. To discuss how we can help you, please contact us on sales@mindfiresolutions.com or call1-248-686-1424.

Dependence on information technology requires judicious disaster recovery planning to ensure survival of unplanned risks.  Planning for threats not known allows companies to efficiently make decisions in high stress emergency situations that contribute to the safety of employees, and reduce downtime of mission critical services and data loss.  According to Jim Hoffer, “only 6 percent of companies suffering from a catastrophic data loss survive, while 43 percent never reopen and 51 percent close within two years.”  A thorough disaster recovery plan can reduce, if not prevent data loss in catastrophic situations that often lead toward business failure.

The process of developing an effective disaster recovery plan follows a similar structure to the systems developments life cycle and proceeds as follows:

Organizational Strategic Plan
Analysis
Design
Implementation
Testing
Maintenance

It is important to take time to thoroughly complete each step in order as they are interdependent and look at different aspects of disaster recovery.  Disaster recovery planning should also be an interactive process with other members of the disaster recovery and IT teams to encourage input from multiple areas of experience and expertise.

The organizational strategic plan assesses which areas are most critical to business.  For example, recovering email and other communication services is far more important than ensuring all printers are operational.  Indentifying important assets aids in determining how to react to specific disasters and recognize areas of greatest threat.  Upon completion of an organizational strategic plan, a company should have a list of important assets with associated importance rankings.

Analysis considers how the company is affected by different threats and risks.  Some risks require more consideration than the same risk for a different company.  A company in San Diego may give a great deal of attention to earth quake preparedness, whereas a company in Fort Collins would me more concerned with ESD and lightning strikes.  To generate the most accurate and complete set of risks as well as their impact and importance, a brainstorming approach is often used where those involved in the disaster recovery process meet and write down every possible risk or threat.  Later this exhaustive list is reduced by eliminating risks that unrealistic, such as the sun exploding.  Also, risks can often be removed from analysis if they have a probability of greater than 90 percent or less than 10 percent, or an impact that is low enough to not be of concern.  If the probability is greater than 90 percent, the event is assumed to happen and a task must be created to mitigate the impact.  When evaluating the impact of risks, it is also important to look at the worst-case scenario and define the scope of the risk.  The product of analysis is a requirement recovery document which describes “the distinction between critical and non-critical IT systems and information, each possible threat, and the possible worst-case scenarios that can result from each disaster” (Haag and Cummings, p.328).

The next phase in creating a disaster recovery plan is the design phase.  In the design phase, a formal disaster recovery document is written which includes detailed plans and actions required to recover the company from risks identified in analysis.  The plan created in this phase should also identify important information such as who is responsible for what actions, where backup information is kept, emergency contact information, backup site locations, and other details.  According to Haag and Cummings, a disaster recovery cost curve should be used to determine the most cost efficient disaster recovery solution (p. 329).  Careful attention in this phase will reduce the amount of time spent in the remaining phases.

Implementation requires that the disaster recovery plan be distributed and put into action.  Depending on the scope of the disaster recovery plan, additional equipment and services may need to be purchased and employees trained.  The plan will not be functional if the required infrastructure is absent.

Like fire alarms and preparedness, a disaster recovery plan needs to be tested periodically.  Testing a disaster recovery plan keeps procedures fresh for employees and helps to identify areas of weakness and vulnerability.

Lastly, a disaster recovery plan needs to be maintained.  Areas identified as lacking, changes to information contained in the disaster recovery plan, and changes made within the company all need to be updated in the disaster recovery plan.  Many companies have disaster recovery plans; however, because they are not maintained and updated, will likely be discovered to be marginally useful during a disaster.

In summary, disaster recovery planning is essential to the success and survivability of companies that rely on information technology.  An effective disaster recovery plan allows companies to effectively react to disasters in order to reduce data loss and downtime of critical services, and improve employee safety.  A carefully designed disaster recovery plan can help prevent business failure that often results from disasters.